Going OT here but here we go......
I really don't understand the tipping, well not the way the Americans do it, Having worked as a waiter and a barman or several years I never expected a tip, the reason I don't expect a tip? well I get paid to do that job to the best of my ability. The customer didn't hold a gun to my head and make me take that job, If I wanna get paid more then I need to get a better job.
This isn't to say I didn't get tips/ drinks bought for me, I remember one time in Morzine a guy coming to me at the end of the week, gave me 5 Euro's and said "that's for you Jody, we've left some money behind the reception for everybody else but you have worked particularly hard this week".
Which kinda brings me onto my second point, some of the establishments I've worked insist on tips being 'pooled' as otherwise, the Kitchen porter/chef etc never see it. Well that may be true, but IMO it depends if the customer is tipping the waiter for his service or the restaurant for the meal. I used to hate to see a % of the tips I'd earnt being given to the crap waitress's, they didn't deserve it. If you're working a bar and the customer buys you a drink, he's bought YOU a drink, he doesn't expect his money to be shared out with the other barman (for example) that hasn't served him at all!
When I tip it goes like this......
Bad service, no tip and told where they are going wrong, I have also been known to say " I tip 20% for excellent service yours was diabolical so I'd like 20% discount, it works both ways"!!
average to good service, no tip
beyond good service 10%
Excellent service 20%
Running around like a twat because they have too much to do and still managing good service 20% + and a heartfelt "thank you, you've worked really hard"
I think the culture of tipping everyone regardless of how good the service is completely ludicrous and counter productive for good service.
I was once asked by a co-worker how come I got so many drinks bought for me (barman) the answers were simple,
I pay attention to the customer, so when he comes back for another round I ask if he/she wants the same again.
I don't sneak off for fag breaks every 20 mins.
IF anyone buys a round I do my best to be pouring at least 2 drinks at once, that way they get faster service.
If it's 3 deep at the bar I will serve 2 customers at once and or tell the next customer that he's up next
I got to a stage I had that many drinks 'in' the boss just let me take a box of bud home !
one final thing, I absolutely detest it when restaurants etc add gratuity to the bill without asking, I have on several occasions made a big fuss and asked to speak to the manager, I then carefully explain what a tip is and what adding unwanted extra's to the bill is. I find when you ask them for the £100 they owe you "because I came here" they normally go away sans tip !. In one case I even told the manager straight I was gonna leave a cash tip, but because he tried to steal from me he should be thankful he's not getting a smack in the face ( I also made sure I was loud enough so everyone in the restaurant knew what was going on). How would you feel if you got home from servicing your bike, looked at the bill and found you'd been charged 20% extra for essentially nothing.