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Mail to KTM UK, regarding fuelling, Ginger1's issues etc.
15 posts · Started by weeksy · 27 Aug 2008
Post 2 by Bamm-Bamm,
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Post 3 by Sinex,
#3well written, well done,
I dropped my SDR off a premier for the "fueling issue" KTM are picking the bike up this morning, there technician's are going to have her for a few days, so this e-mail is right on time,
I have the premier demo bike-standard 08 superduke, the accelerator and fueling are fine,
I dropped my SDR off a premier for the "fueling issue" KTM are picking the bike up this morning, there technician's are going to have her for a few days, so this e-mail is right on time,
I have the premier demo bike-standard 08 superduke, the accelerator and fueling are fine,
Post 4 by weeksy,
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Post 5 by BASH69,
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Post 6 by weeksy,
#6[quote="bigash"]Good on ya weeksy!!!
I think we can all say a big thank you to you!! Although i have a feeling your not gonna get a response (or at least not the response were after!) from good ol`KTM!/[quote]
I'm still optimistic
you never know...
I think we can all say a big thank you to you!! Although i have a feeling your not gonna get a response (or at least not the response were after!) from good ol`KTM!/[quote]
I'm still optimistic
you never know...
Post 7 by Sinex,
#7F**k me, honest, it felt super smooth and relaxing, mine must be sh1t!!!!!
Post 8 by weeksy,
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Post 9 by Sinex,
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Post 10 by weeksy,
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Post 11 by Pig Benis,
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Post 12 by Sinex,
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Post 13 by collyer,
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Post 14 by russ_fae_fyvie,
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Post 15 by Sinex,
#15Well written, Weeksy, although I expect a standard corporate response "we don't attend local riders' club gatherings" or something to that effect.
Hell yes, Ginger's dealer should've said "yes, thank you, we'll fix it & notify KTM straight away, and get your SD back to you in a fortnight".
Cheers to KTM for telling you 1) they really don't want to talk to the consumer directly - that IS what the dealers are for; and 2) shame on the dealer for pointing the finger back at the factory - the customer is ALWAYS right (if they've already spent the mula), and KTM should be aware that your "dealer" is bad mouthing their own products!!!!
If I have an issue with my 330's clutch, I don't want to talk to Hans in Munich about it, I want to talk to Homer the service manager @ my local dealer. If he doesn't help me, then I talk to the general manager about it, and get some results. If HE passes the buck, then I go upstairs to someone in corporate who really doesn't want to talk to the consumer, thereby creating a log-roll of shit (and we all know shit rolls down hill). Follow the proper channels, and not only do you get satisfaction, but it usually clears out the weak link in the chain and helps the next guy in line.
Hell yes, Ginger's dealer should've said "yes, thank you, we'll fix it & notify KTM straight away, and get your SD back to you in a fortnight".
Cheers to KTM for telling you 1) they really don't want to talk to the consumer directly - that IS what the dealers are for; and 2) shame on the dealer for pointing the finger back at the factory - the customer is ALWAYS right (if they've already spent the mula), and KTM should be aware that your "dealer" is bad mouthing their own products!!!!
If I have an issue with my 330's clutch, I don't want to talk to Hans in Munich about it, I want to talk to Homer the service manager @ my local dealer. If he doesn't help me, then I talk to the general manager about it, and get some results. If HE passes the buck, then I go upstairs to someone in corporate who really doesn't want to talk to the consumer, thereby creating a log-roll of shit (and we all know shit rolls down hill). Follow the proper channels, and not only do you get satisfaction, but it usually clears out the weak link in the chain and helps the next guy in line.
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