Petesbandit1200
990SD on 2 years old so just squeaked inside warranty.
Riding along without any sign of a problem, and then it stopped...like hitting the Kill switch. Engine span on the starter, but wouldn't fire - nothing. So I was stuck. Rang KTM Roadside Assistance (+41 848 448 844) They answered 1st time within a few rings and could speak English Told me they'd be with me at 9AM, and then phoned me back to confirm they were on-time. A bloke in a bloody great recovery van and trailer arrived 5 minutes early. He couldn't get it running either, so we strapped it to his trailer and off he went without fuss to my local KTM dealer here in Basel Switzerland. I was left wondering if that was the last time I saw my SD
KTM dealer details:
Owner : Jeroen + Tabea
[email protected]
Berstelstrasse 6
4422 Arisdorf
Switzerland
+41 61 811 50 00
Jeroen called me to tell me it had arrived OK. He identified the fault as the fuel pump relay, and replaced it under Warranty without quibble.
Yet again great service from Jeroen - a really customer focussed business!! What really surprised me was the way KTM Roadside Assistance worked. Subbed out to a 3rd Party, the process actually worked, and worked very well. Well done KTM all round...a very satisfied customer
Riding along without any sign of a problem, and then it stopped...like hitting the Kill switch. Engine span on the starter, but wouldn't fire - nothing. So I was stuck. Rang KTM Roadside Assistance (+41 848 448 844) They answered 1st time within a few rings and could speak English Told me they'd be with me at 9AM, and then phoned me back to confirm they were on-time. A bloke in a bloody great recovery van and trailer arrived 5 minutes early. He couldn't get it running either, so we strapped it to his trailer and off he went without fuss to my local KTM dealer here in Basel Switzerland. I was left wondering if that was the last time I saw my SD
KTM dealer details:
Owner : Jeroen + Tabea
[email protected]
Berstelstrasse 6
4422 Arisdorf
Switzerland
+41 61 811 50 00
Jeroen called me to tell me it had arrived OK. He identified the fault as the fuel pump relay, and replaced it under Warranty without quibble.
Yet again great service from Jeroen - a really customer focussed business!! What really surprised me was the way KTM Roadside Assistance worked. Subbed out to a 3rd Party, the process actually worked, and worked very well. Well done KTM all round...a very satisfied customer